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What
is your phone number and operating hours?
You can call us at (800) 903-4620 from
8:30 am to 8:00 pm Monday through Friday
EST. You can send an email or leave
a voice mail at any time.
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What
about privacy and security?
No information we collect for order
processing or from inquiries is shared
with any other company or website. Your
information is only used to contact
you when necessary. Credit Card information
is only used to bill you for products
and services ordered.
Our secure shopping cart uses the latest
secure server technology. Your order
is submitted and retrieved with a secure
connection to our server and remains
secure at all times.
Most experts consider that ordering
securely on the internet is as safe
or safer than giving your information
over the phone or to stores. Many cards
have a Zero Liability policy and most
other credit card companies limit your
liability to $50 or less in the case
of fraudulent use of your card.
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Can
I order 2-color printing from you?
We suggest you get the best value for
your dollar and go for full color. Nonetheless,
you may use any of our product pages
(with the exception of postcards and
business cards) to order 2-color printing.
Simply place your order as usual, then
specify in the comments section that
it's a 2-color job and what PMS colors
you have selected (additional fees for
PMS matching may apply). Since we are
so efficient at producing high-quality
4-color work, 2-color pieces will be
priced the same as 4-color. 2-color
postcards and business cards will be
converted to 4-color process equivalents
before printing.
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Can
you print jobs that are different than
the standard formats that you offer?
Yes. Use our form on the File Specs
& Uploads page to request a quote on
any job that doesn't fit our standard
formats.
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Is
there an extra charge for bleeds?
No. Unlike many other companies, all
our prices include full bleeds free
of charge.
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How
do I order multiple pieces?
To keep things simple, please place
a separate order for each different
printed piece you want produced. For
example, if you want 3 different 11x17
brochures, please place 3 orders. Obviously,
the price for 3,000 of one brochure
is not the same as the price for 1,000
each of 3 different brochures. However,
if you are ordering 2 or more different
products, such as brochures and postcards,
your items can be placed on the same
order.
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What
kind of paper will my job be printed
on?
We have several paper types available,
depending on what you are ordering.
The individual pricing pages show available
options.
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How
well will my job match what I see on
my monitor?
Most people are surprised at how well
their job matches what they see. But
because of wide differences in monitor
calibration and the different technologies
used, some printed colors may not exactly
match the colors on your specific monitor.
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Will
you match a sample I print out on my
own printer, or a previously printed
sample?
At our Company, part of the way we offer
fast turnaround and low pricing is by
printing to a "pleasing color" standard,
using standard ink densities. Therefore,
there is no guarantee that your finished
piece will approximate your printed
sample. This is due in part to the widely
varying results from different output
devices including inkjet and laser printers,
continuous tone proofing devices, high-resolution
film-based proofs, and different than
true offset lithography. Even from one
commercial printing firm to another,
there can be significant differences
in results. In particular, inkjet and
laser prints are known to look substantially
different than true offset lithography.
If you require precise color match,
please contact us to arrange for a film-based
Press-Match proof. Once you approve
the additional fees (starting at $200),
we will produce and send you a hard
proof via overnight delivery. When you
approve and return the proof, we will
match the color of the proof when printing
your final piece.
There are substantial additional charges
for precise color match service. Also,
if you request color correction or other
changes after you see your proof, there
will be a minimum of another $200 charged
for color correction time and a new
set of film and proof.
Bottom line: the final product we produce
for you is unlikely to match the output
from your inkjet -- it will look more
professional!
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How
do I place an order and have my graphic
designer upload my files separately?
When you place your order, select the
"I will be having someone else
upload my files." option. The link
beneath this option allows you to send
an email to the person with your files,
giving them both your order number and
a link to the page they will use to
upload your files. When you finish placing
your order by clicking the "Send
Order" button, you will receive
a confirmation that includes your order
Number. Give your designer your order
number and have them upload the files
from our File Upload page. Do not have
them upload the files without your order
number, or we may not be able to match
them with your Order.
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How
long does it take for me to get the Confirmation
of my job?
Once you have placed your order, you should
get it within 2 hours after we receive your
electronic files.
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How
long will it take to get my order?
Most jobs will be shipped within 5 business
days after you approve your proof online.
Shipping by DHL takes from 1 to 5 business
days to get to you depending on your location.
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How
can I get my order even faster?
Our standard service is quite fast. We ship
your order within 5 days after you approve
your proof online, via DHL-ground. In most
parts of the country, that means you will
have your order in about 7-10 days after the
order is placed. If you want to receive your
order faster, select one of our faster handling
options or upgraded shipping options when
you place your order.
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Shipping
Services
Our online shipping prices are valid within
the continental United States. For Alaska
and Hawaii, please order using 2nd Day Air
service. We are also happy to ship to you
anywhere around the world. Please provide
us the exact shipping address (street address
if available), along with the quantity and
product type you want to order, and we will
let you know the additional shipping costs.
Please note that some services are not available
to all countries.
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Where
can I check shipping transit times?
We primarily use DHL for standard ground shipments.
You can view DHL Ground Time-In-Transit map
by entering our zip code, 33312, at this page:
http://www.dhl.com
. Since these are not guaranteed times, please
allow an extra day in your schedule, or upgrade
to a faster shipping option.
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Will
I always receive exactly the quantity I order?
Most of the time, we ship you slightly more
than you ordered, free of charge. On occasion,
we ship slightly fewer pieces than you ordered.
Printing industry trade standards allow for
underages of up to 5%. If you plan to send
your print order to a mailing list or need
a guaranteed quantity, we recommend that you
order 5% over the minimum quantity you need.
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What
if I want to change something on my order
after I've placed it or approved the proof?
We require an electronic "paper trail"
for all changes made after your initial order
is placed. You may make changes to such things
as quantity, shipping method, or shipping
address by going to the Change Order Request
page. Please note that some changes cannot
be made after certain stages in the production
process -- for instance, the quantity cannot
be changed once your job has been printed.
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What
is the graphic design process?
Once your order is placed, a designer will
be assigned to your job. You will receive
your first proof within 48 hours. If for some
reason, you do not receive a proof, please
contact us (occasionally, emails our designers
send out are blocked by virus or spam protection
software). Our designers will work with you
until you are completely thrilled with your
design. Occasionally, extra design fees will
apply (with written approval) when creative
exceeds five proofs.
PLEASE NOTE: If you order design services
and recieve a proof and cancel your design
or print order, YOU WILL BE
CHARGED FOR DESIGN SERVICES.
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How
do I upload a file?
You can upload files in two ways. First,
you can go to the “file specs
and upload” page on our web site.
Second you can go directly to our ftp
site. The address is ftp.myprintteam.com
User name – tempupload and the
Password – guest. It is very
important to name the file with
your order number. If you do not include
the order number in the file name, we
can not match the file with an order
and your job will probably not get printed.
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